Refund & Return Policy

Thank you for purchasing from DRY FISH FRY. This Refund and Return Policy explains the terms under which returns, replacements, and refunds are handled. The brand DRY FISH FRY is owned and operated by SUVARNABHARTI FISH PRODUCTS PRIVATE LIMITED.

By placing an order on our website, you agree to the terms described in this policy.

1. No Return Policy

Due to the nature of our products (food items), we do not accept returns once the product has been delivered.

All sales made through our website are final and non-returnable.

2. Damaged or Incorrect Products

We take great care in packaging and shipping our products. However, if you receive:

  • A damaged product

  • An incorrect item

  • A missing item from your order

Please contact us within 48 hours of receiving your order.

To process your request, please provide:

  • Your Order Number

  • Photos of the product

  • Photos of the package received

After verification, we may offer:

  • A replacement product, or

  • A refund, depending on the situation.

3. Refund Process

If a refund is approved, it will be processed to the original payment method used during the purchase.

Refund timelines may vary depending on the payment provider:

  • UPI / Wallet: 2–5 business days

  • Credit/Debit Card: 5–7 business days

  • Net Banking: 3–7 business days

SUVARNABHARTI FISH PRODUCTS PRIVATE LIMITED is not responsible for delays caused by banks or payment gateways.

4. Order Cancellation

Orders can only be canceled before they are shipped.

Once the order has been dispatched, cancellation will not be possible.

If you wish to cancel your order, please contact us immediately after placing the order.

5. Non-Eligible Refund Situations

Refunds or replacements will not be provided in the following cases:

  • Change of mind after delivery

  • Incorrect address provided by the customer

  • Failed delivery due to customer unavailability

  • Minor packaging variations that do not affect product quality

6. Contact Us

For any refund or replacement requests, please contact us:

Company Name: SUVARNABHARTI FISH PRODUCTS PRIVATE LIMITED
Brand: DRY FISH FRY

Email: contact@suvarnabharti.com
Phone: +91 86009 34433
Address: FL 10 BL-B, THAKKARS GREEN HILLS, SOC.HISSA-2/1 SN-8, WADGAON BK, AMBEGAON, PUNE, VADGAON BUDRUK, PUNE, Pune, Maharashtra-411041

Please include your Order Number and relevant details to help us resolve your request quickly.

We appreciate your trust in DRY FISH FRY and thank you for supporting SUVARNABHARTI FISH PRODUCTS PRIVATE LIMITED.