Shipping Policy

Thank you for shopping with DRY FISH FRY. This Shipping Policy outlines how orders are processed, shipped, and delivered. The brand DRY FISH FRY is owned and operated by SUVARNABHARTI FISH PRODUCTS PRIVATE LIMITED.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is processed, you will receive a shipping confirmation email or message with tracking details.

2. Shipping Locations

We currently ship products across India.
Shipping availability may vary depending on your delivery location.

If your location is not serviceable by our courier partners, we will inform you and process a refund if payment has already been made.

3. Delivery Time

Estimated delivery time depends on your location:

  • Metro Cities: 3–5 business days

  • Other Cities/Towns: 4–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines may vary due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Unexpected logistics issues

4. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location

  • Order weight or quantity

  • Promotional offers or free shipping campaigns

Any applicable shipping charges will be clearly displayed during checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp so you can monitor the delivery status.

6. Failed Delivery Attempts

Our courier partners may attempt delivery 2–3 times. If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

the order may be returned to us.

Additional shipping charges may apply for reshipping the order.

7. Damaged or Missing Items

If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the package and product

Our team will review the issue and provide an appropriate resolution.

8. Delayed Shipments

While we aim to deliver within the estimated timeline, delays may occasionally occur due to circumstances beyond our control. In such cases, we appreciate your patience and understanding.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Company Name: SUVARNABHARTI FISH PRODUCTS PRIVATE LIMITED
Brand: DRY FISH FRY
Email: contact@suvarnabharti.com
Phone: +91 86009 34433
Address: FL 10 BL-B, THAKKARS GREEN HILLS, SOC.HISSA-2/1 SN-8, WADGAON BK, AMBEGAON, PUNE, VADGAON BUDRUK, PUNE, Pune, Maharashtra-411041